North American Van Lines

Quality Assurance Service Report

    Please complete our Quality Assurance Service Report after you have completed your move with us.(Fields that are marked with an * are required fields.)

    *  Name: Address: Address: *     City:   * Prov/State:       PC/Zip:                  Country:   Phone:       Fax: *  Email:


    Origin Services

    Was your moving consultant courteous and helpful? YesNo  

    Did your moving consultant cover all details thoroughly? YesNo  If no, please specify areas not covered:



    Driver and Crew Services

    1. Was your driver:
        Neat in appearance? YesNo  
        Wearing a uniform? YesNo  
        Courteous and Friendly? YesNo  

    2. Was your driver's crew:    Neat in appearance? YesNo  
        Courteous and friendly? YesNo  

    3. Did the driver explain the inventory and it's purpose? YesNo  

    4. Did the driver request you be present while he tagged and listed the shipment? YesNo  

    5. Was a survey of the premises done after loading to ensure that nothing was left
        behind? YesNo  

    6. Upon arrival, did the driver request you check the shipment off and make note of any loss or
        damage? YesNo  

    7. Did the driver assemble all items that he had dismantled? YesNo  

    8. If packing was performed, was it done to your satisfaction? YesNo  

    9. If unpacking was performed, was it done to your satisfaction? YesNo  

    10. Was loading performed to your satisfaction? YesNo  

    11. Was your shipment delivered and unloaded on schedule? YesNo  

    12. Did you feel that any area of the move needed improvement? YesNo  
         If yes, please explain:
         

    13. Would you move with COMOX MOVING AND STORAGE again? YesNo  

             

    Thank you for taking the time to fill out our survey.
    All comments are appreciated as we are always looking for ways to improve our service.







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